Christmas Opening Hours 2011

During the Christmas period, our opening hours are as follows:

Fri 23rd Dec 2011 - 9:00am to 3:30pm

Sat 24th Dec 2011 - closed

Sun 25th Dec 2011 - closed

Mon 26th Dec 2011 - closed

Tue 27th Dec 2011 - closed

Wed 28th Dec 2011 - 9:00am - 1:00pm

Thu 29th Dec 2011 - 9:00am - 1:00pm

Fri 30th Dec 2011 - 9:00am - 1:00pm

Sat 31st Dec 2011 - closed

Sun 1st Jan 2012 - closed

Mon 2nd Jan 2012 - closed

Tue 3rd Jan 2012 - normal opening hours resume.

May we take this opportunity to wish all our customers and partners a very Merry Christmas and a Happy New Year from everyone at RIVAL.

 

Get the latest updates to REVOLUTION

We are pleased to confirm that the latest version of REVOLUTION has now been released and should be downloaded and installed immediately.

This version includes the recent update to enable you to print off your Month End Insurance Declaration as well as still adhering to all the relevant Allianz endorsement rules and age criteria contained in the last update in July, and specifically fixes an issue with the IN10 endorsement code exclusion period.

You should also continue to refer to the Operators Guide issued and the F7 insurance checker for rental validation, and if you have any queries please do not hesitate to call your Regional Sales Manager or contact RIVAL on 0800 328 8833.

Download the latest version of REVOLUTION 1.09.96 here...

To view our FAQ sheet on updating your software, click here...

For REVOLUTION Support call 0800 328 8833.

Using the RIVAL Support pages

Welcome to our Support pages - offering you videos, FAQ's and resources which you may need to operate your software and rental business effectively - with a little help from RIVAL.

There are many different ways to get help and information on our site, and here are some suggestions on how to find it quickly and easily.

Quick-Links: Across the top of our Support pages, you will find our three 'quick-link' buttons. You can use these to get easy access to the most often viewed items on our site.

Clicking one of these button will give you a list of all the posts we've made under that label - letting you scan for the forms, videos, headings, or information that could help you best.

Keyword Search: At the top of every page on our site you have the facility to search for keywords that relate to your enquiry. This will generate a list of all the pages and posts that contain your keyword, simply choose the one which is most relevant.

Recent Posts: We have chosen to create our support pages in a 'blog' format, so each subject or resource appears as a titled and dated post. A lot of the support questions we have tend to be similar or related to a specific cause, so by looking through the 'recent posts' could lead you quickly to the information you need.

Labels: At the end of every post in the Support and Interactive pages are 'labels'. These are used to link subjects and resources that we think are similar. By clicking on any one of these 'labels' a list of all the posts we have logged in that category.

RIVAL Toolbar: To get quick and direct access to both the Interactive and the Support pages of our site, which include our most recent FAQ's, tutorials, blog posts and Tweets, why not download our free RIVAL community toolbar?

It simply sits at the top of your Internet Explorer, Safari or Firefox web browser and gives you instant access to the online resources RIVAL offers - you can even use it to see the latest BBC News and Highways Agency Traffic feeds - all direct to your browser and at the click of a button.

>>You can click here for the link...

What Next?: If you cannot find the answer or information you were looking for, you can use the 'Get in Touch' pages to log a request for further IT support or training, get a quote or general information from RIVAL and to get contact details for our business and employees.

RIVAL Insurance Services Ltd - the self drive hire insurance specialists

Need a Claim Form?

All UK claims from 1.7.2011, whether involving vehicle damage or otherwise, must be notified within 7 days direct to:

Allianz ‘Claims START’ Tel 0800 587 5858

Claims handlers are available 24 hours a day, 365 days a year, and will take all details over the telephone. There is no need to complete a Claim Form – this will be compiled from the telephone conversation and sent to you for signature. A Claim Number will be immediately allocated and repair authorisation or inspection (depending on extent of damage) will be arranged promptly.

You must, however, still submit a copy of the driving license and the Rental Agreement.

You must also forward, unanswered, any Third Party correspondence to Allianz.

Standard Qualification Rules

For our quick-reference guide to the most common insurance requirements for UK customers that come into effect from 1st July 2011 - simply view, download or print them from here...

Please refer to your Policy document and Operators Guide for full details of the procedures and requirements for insurance cover in the UK. The quick-reference guide previously issued for Eire customers is also still available for your reference via this portal.

Remember, for hirers outside the above requirements or if you are having difficulty viewing the Standard Qualification Rules in this portal, you can request an authorisation code or a copy of the guides by calling our Insurance department on 0800 328 8833, or your Regional Sales Manager.

Driving in GB on a foreign licence

For advice on driving in Great Britain on a licence issued in another country, why not use the interactive tool provided on the Directgov website?

Remember, RIVAL Insurance has additional rules in place, including age and endorsement requirements, and these can be found on visiting our post on Standard Qualification Rules or by contacting the Insurance Department on 0800 328 8833.

Use the DVLA 'Driving in GB' interactive tool by clicking here...

To get general advice from the DVLA on Driver Licensing click here...

See also our 'International Driving Permit (IDP)' post...

Opening Hours - Easter 2011

Our office opening hours over the Easter and May holiday periods were posted here until 5th May 2011.

Regards

Rival